Amira - almost human • Made in Germany
The World's First
AI Customer Operations Platform
Agentic AI that closes cases on every channel, not just conversations. She automates where you want it, hands over smartly where you don't, analyzes 100% of interactions, and develops your team weekly. Sovereign, on-premise if required.
Trusted by 200+ enterprises
The conversation was never the job.
What makes AI Customer Operations — the eight criteria
A bot conducts conversations. A Customer Operations Platform gets the job done, analyzes, trains, and optimizes. Fully automated & human in the loop.
Closes tasks — not conversations
The simple but 100% secure integration of ERP, CRM and more ensures a high first-contact resolution rate.
One case across all channels — true omnichannel
WhatsApp, phone, email, web, RCS, avatar and more — without breaks. In about 10 minutes per channel.
Human in the loop — seamless handover
Warm handover. AI for as long as it can or is allowed to. A human as soon as one is needed. Seamless, skill-based, on every channel. Ticketing system included.
Analyzes — people, AI, processes
Understands every interaction, recognizes patterns and quality gaps, predicts NPS, and shows where people, AI, and processes can improve.
Develops the team — continuously
AI as trainer, weekly feedback provider and coach. In onboarding and as a booster for ongoing training. Simulates customers, gives immediate feedback, or leads a weekly coaching conversation. Maximally supports coaches and team leads in their work.
Assists live — as copilot & translator
Shows the right answer at any time. Automatically summarizes and can translate live. Even on the phone.
Always End 2 End Testing — high process reliability
Always-on testing for Customer Operations. Amira tests the entire process end-to-end — continuously as an "AI-to-AI mystery contact". Errors are detected, responsible parties are alerted, and optimization potentials become visible. Hourly. Automatically. Even long after go-live.
Chat, frontend, API — anything is possible
100% code-free, in a chat window, clicking in the frontend, or control via 300+ API endpoints. Laypeople and technical experts are equally happy. Setting up and controlling the platform has never been this simple. Amira Skills & Amira MCP Server are of course included.
Stop calling it impossible.
Scalable AI platform for customer service
Who is Amira AI?
Discover how Amira transforms customer experience with Agentic, Analyze, Coach, and Assist
English
العربية
Proven. Awarded. Trusted.
Recognized excellence in AI innovation and customer experience
Scale up your enterprise contact center with a cutting-edge AI workforce
Enterprise-Ready Generative AI
Supercharge your contact center with secure, powerful LLM orchestration.
Reliability and Scale
Manage millions of annual interactions and effectively handle peak loads without compromising service quality.
Outpace Competitors
Respond to changing business and customer needs at speed and scale with market-leading AI.
Fast Time to Value
Integrate seamlessly into existing systems and rapidly realize ROI with business-driven automation.
Will you lead or follow?
Trusted by Leading Organizations
Join 200+ companies transforming their customer experience
Enterprise Grade Security and Data Protection
From first hello to perfect performance. One platform. Four superpowers.
Most companies buy disconnected AI tools. You get an orchestrated system where every conversation makes the next one better.
The revenue machine that never clocks out.
Your sales team closes deals 9-to-5. AMIRA closes them 24/7. The profitable work your team drowns in - now automatic.
24/7 Availability
While they sleep, AMIRA works. Qualifying leads. Booking meetings. Closing sales. At 3 AM. On holidays. Always.
120 Languages
Every channel your customers use: WhatsApp, voice calls, Telegram, email, SMS, webchat. In 120 languages.
Persuades, Not Just Responds
Trained on 260,000+ conversations, knows when to upsell, when to reassure, when complexity needs human touch.
Seamless Handover
Full context transferred to humans when needed. No 'please repeat everything.' Your talent closes six-figure deals.
Companies using AMIRA don't hire faster. They grow faster. Your capacity stops being limited by headcount.
Know what customers will say before they say it.
Every call center measures yesterday. AMIRA predicts tomorrow. It analyzes every conversation - voice, chat, email - and tells you what's coming.
100% Coverage, Zero Manual Work
Your QA team reviews 2% of calls. ANALYZE reviews 100%. Every conversation scored. Every compliance risk flagged. Automatically.
Review 50x more conversations in 1/10th the time
See Problems Before They Explode
Trending complaints? You see them Tuesday, fix them Wednesday. Agent struggling? Exact conversation examples surfaced. Churn risk? Flagged before the customer cancels.
Prevent issues 5 days before they become critical
Ask Questions, Get Answers
No SQL queries. No data science degree needed. Just ask: 'Which automation saves the most money?' Get instant answers.
Insights in seconds, not weeks
Predict NPS Before the Survey
Know which customers will give bad scores before they do. Which agents need coaching before performance reviews. Which processes destroy satisfaction before customers leave.
Predict customer satisfaction with 94% accuracy
Built on 250,000+ real conversations, ANALYZE predicts problems before they happen - while you can still prevent them.
The customer was so angry, I didn't know what to do...
Fail fast. Learn faster.
Trained on 250,000+ real conversations, COACH has seen every failure pattern and knows every recovery technique.
Fail Fast. Learn Faster.
Your agent botched a call. Two minutes later, COACH calls back as the trainer - not the customer.
Unlimited Practice Scenarios
Furious caller. Billing dispute. Technical maze. Compliance test. Every scenario you create.
Instant, Brutal Coaching
Complete breakdown. Brutal honesty. Actionable fixes. 'Minute 2:34, you interrupted. They escalated. Try this instead...'
Zero Awkwardness
No waiting for manager feedback. No awkward role-plays. No learning by destroying real customer relationships.
Your competition learns from mistakes with real customers. Yours practice until mistakes disappear.
Your human agents? AMIRA.ASSIST makes them unstoppable.
Perfect answers in real-time, instant summaries, knowledge from 290+ systems automatically. Result: Half the talk time. Double the satisfaction.
Real-time Answers
Perfect answers whispered from 300+ systems. Instant summaries. Perfect responses.
Twice the Volume, Half the Time
They handle twice the volume in half the time. Customers notice.
Infinite Language Coverage
Every agent becomes multilingual. No product training bottlenecks.
Context-Aware Intelligence
No searching needed. Context aware at all times. Call summary auto-populated.
An end-to-end platformfor conversational excellence
Our comprehensive platform provides all the tools, integrations, and intelligence needed to create world-class conversational experiences.
Advanced NLU Engine
State-of-the-art natural language understanding with contextual awareness and intent recognition.
Omnichannel Deployment
Deploy across web, mobile, voice, social media, and messaging platforms with unified experiences.
Visual Flow Builder
Drag-and-drop conversation design with advanced logic, conditions, and integrations.
Enterprise Integrations
Connect to CRM, ERP, databases, and APIs with pre-built connectors and custom webhooks.
Real-time Analytics
Deep insights into conversation performance, user satisfaction, and business impact.
Enterprise Security
SOC 2 certified with end-to-end encryption, GDPR compliance, and advanced data protection.
Tailored AI solutions forevery industry
From e-commerce to healthcare, our AI platform adapts to your industry's unique challenges and requirements.
FROM THE BLOG
Latest Insights
AI in customer service, from the Gulf – what's new and what it means for your operations.
